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At 99o9, we collect only what we need to run your account and process transactions through your chosen payment method — Nagad, Upay or Bank Transfer. What you share with us stays within the scope described here, and access to your records is always available to you through your account settings.
This policy explains the categories of information we collect when you open and use a 99o9 account, why we collect it, and how long we keep it. We collect account registration details — your name, contact information and login credentials — alongside transaction records tied to payment methods you choose, such as Nagad, Upay or Bank Transfer. We also record session and device data, including the browser type and mobile device you access the platform from, so we can maintain account security and resolve disputes when they arise. We do not sell your personal data to third parties. Where we share data with service providers — for example, payment processors handling a Nagad or Bank Transfer transaction — those providers are bound by data-handling obligations that match our own standards. Cookies and similar tracking tools are used to keep your session active and to understand how the lobby is navigated; you can adjust cookie preferences through your browser settings at any time. This policy applies to all activity on 99o9. Whether your account access is permitted depends on your local law and the eligible regions we serve. If local rules in your area restrict access, this policy still governs any data already held. We review and update this document when our data practices change; the version published here is the current one.
Not every digital touchpoint you reach through 99o9 falls under this single document. Understanding the scope helps you know exactly which data practices we are responsible for and where a third party's own policy applies instead.
All data collected during account registration, login and session activity on 99o9 falls within this policy. That includes your contact details, login history, device type and any account-level preferences you set.
Payment records linked to Nagad, Upay and Bank Transfer transactions made through your 99o9 wallet are covered here. We hold transaction references, amounts and timestamps; the payment provider also holds its own record under its own policy.
Your game activity, lobby navigation and support ticket history are stored within your 99o9 account record. This data is used only for account management, dispute resolution and service improvement — not for sale to advertisers.
Links to external sites, payment gateway interfaces and game studio environments operate under their own privacy terms. Once you leave the 99o9 domain or interact with a third-party frame, their policy governs that data — not ours.
You have practical choices about your data at every stage of your account relationship with us. Reviewing what we hold is the first step: log into your account and open the profile section to see the contact details, payment method references and session history recorded there. If any detail is wrong — a phone number, an email address or a payment alias — you can correct it directly from the account settings page without contacting support first. For records you cannot edit yourself, such as transaction history or identity verification data, raise a written request through our published support route and we will respond within the timeframe stated in our terms. If you want to understand why a specific piece of data is held, or you have a question about how long we keep records after an account is closed, send that question to our support team with your account reference included. Eligibility to act on these rights may depend on your local law and the region from which you access the account.
Open the account profile page after logging in. Your registered contact details, linked payment references for Nagad or Bank Transfer, and recent session entries are all visible there.
Update your name, email or mobile number directly from account settings. Changes take effect immediately. If a field is locked for verification reasons, contact support with your account ID.
Send a written request to our support team naming the specific data point you are asking about. Include your account reference so we can locate the record quickly and respond accurately.
If you close your account and want to know what records we retain and for how long, contact us through the live chat or email route published on the support page. We aim to respond within the period stated in our terms.
If you have a question about how your data is handled, the fastest route is through the support channel listed in your account. We do not invent response times or hours here — check the support page for the current published routes and availability.
Open the live chat widget from any page while logged into your account. State your account reference and the specific privacy question you need answered so the team can pull your record directly.
Send your query to the support email address published on the contact page. Include your registered mobile number or Nagad/Upay payment alias so we can verify your identity before discussing account data.
The help centre section inside your account lists common data and privacy questions with answers drawn directly from this policy. Check there first — many routine questions about retention and correction are addressed without needing to open a ticket.
We apply access controls so only the account functions that need a particular data point can read it. Payment identifiers for Nagad, Upay and Bank Transfer are stored in a separate record layer from your login credentials, which limits exposure if either record is ever queried without authorisation.
We use session cookies to keep you logged in and functional cookies to remember lobby preferences. Analytics cookies track navigation patterns in aggregate. You can disable non-essential cookies through your browser without affecting your ability to log in or make transactions.
Account records are kept for as long as your account is active and for the period required to comply with applicable financial record obligations. After an account is closed, non-essential personal data is removed according to the schedule described in our terms.
We recommend setting a strong, unique password and reviewing your linked payment methods — Nagad, Upay or Bank Transfer — periodically from the wallet section of your account. If you notice unfamiliar activity, contact support immediately with your account reference.
When we change data practices in a material way, we update this page and note the revision. Continuing to use your account after a posted update means you have seen the current version. Contact support if you need clarification on any change.
These questions come from account holders who want to understand how their data is managed, what rights they have, and what to do if something looks wrong. Each answer points to a concrete step you can take right now.
We collect your name, contact details, login credentials and device information at registration. Once your account is active, we also record transaction references for any payments made through Nagad, Upay or Bank Transfer, along with session and navigation logs tied to your account ID.
Yes. Log into your account and open the profile and wallet sections — your contact details, linked payment references and recent session records are listed there. For data not visible in the account interface, submit a written request through live chat or email support with your account reference included.
We pass only the necessary transaction reference to the payment processor handling your Nagad, Upay or Bank Transfer request. That processor operates under its own data obligations. We do not sell, rent or otherwise share your payment details with unrelated third parties.
Open account settings after logging in and edit the field directly — most contact details can be updated without contacting support. If a field is locked because it is tied to identity verification, raise a support ticket with your account ID and the correction you need.
We retain transaction and identity records for the period required by applicable financial record obligations, then remove non-essential personal data according to the schedule in our terms. If you want the specific retention period for a data type, ask via the published support email and include your account reference.
This policy governs all data we hold regardless of where you access the account from. Whether using a 99o9 account is permitted in your location depends on your local law and eligible regions — but any data already collected is handled under the terms set out here.