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These terms and conditions set out the rules that apply when you open an account with 99o9 and use any part of our platform — including the game lobby, wallet transactions and support channels. Your access to 99o9 depends on your local law and the eligible regions we serve; read these terms carefully before continuing.
By creating an account and using our platform, you confirm that you have read, understood and agreed to these terms. They form a binding agreement between you and 99o9 covering every interaction — from browsing the lobby to completing a wallet transaction via Nagad, Upay or Bank Transfer. If any part of these terms conflicts with a law in your jurisdiction, that local law takes effect for you; the remaining terms continue to apply as permitted. We may update these terms when our services change. When we do, we will post the revised version on this page and note the update date at the top. Continuing to use the platform after a posted update means you accept the revised terms. If you do not agree, you should close your account and stop using the platform. Questions about specific clauses can be directed to our support channel — details are in the contact section below. Availability of our services, including payment options such as Nagad, Upay and Bank Transfer, depends on your local law and the regions we currently serve.
Nagad wallet transactions are subject to these terms and to Nagad's own service conditions. We are not responsible for delays or failures originating with the wallet provider.
Upay transfers processed through your account are governed by the transaction rules in these terms. Check your account wallet page for the current transfer fields.
Bank Transfer options, where available in your region, follow the same account-level terms. Processing depends on your bank and the eligible regions we serve.
Not every part of your experience with 99o9 falls under a single rule set. These terms define four distinct areas of scope so you know exactly which rules apply to which part of your account activity.
These terms govern how you open, verify and close your account. Eligibility checks, login credentials and account suspension all fall within this scope. Access is subject to your local law and the regions we serve.
All deposits and withdrawals processed through your account wallet — including those made via Nagad, Upay or Bank Transfer — are covered by these terms. Third-party wallet conditions also apply alongside ours.
Game content, lobby pages, promotional notices and support articles published on 99o9 are covered by these terms regarding permitted use, copying and reliance. Content is for your personal use only.
External payment providers, game studios and linked services operate under their own terms. We are not liable for their actions. Where our services connect to third parties, our terms govern only our own obligations.
These terms are not one-directional. You have specific, practical actions available to you as an account holder. You can review any transaction record directly from your account wallet history — the log shows each deposit and withdrawal with its date and method, whether via Nagad, Upay or Bank Transfer. If your account details — including your registered contact information — are incorrect, you can update them through the account settings page; follow the fields and verification steps shown there. Should you have a question about how a specific clause applies to your situation, you can raise it with our support team using the contact routes listed on this page. We aim to respond through the channel you use. If you believe a transaction has been processed incorrectly, you can request a review by writing to our support channel with your account reference and transaction details. We will check the record against our system logs and respond. You also have the right to request account closure at any time, subject to any outstanding balance or active terms.
Open your account wallet page to see a full log of transactions, including dates, amounts and the payment method used for each entry.
Go to account settings to update your registered name, contact number or email. Follow the verification fields shown on that page.
Contact our support team with your account reference if you need a specific clause explained or want to dispute a transaction outcome.
Submit a closure request through the support channel. We will process it after confirming your identity and settling any open wallet balance.
If you have a specific question about these terms — or need to raise a concern about your account — use one of the contact routes below. We publish only the channels that are live on the site; we do not list hours we cannot verify.
Open the chat widget from any page on the site. Describe your query and include your account reference so we can pull up your record quickly.
Send your question to our support email address listed in the site footer. Include your registered email and a clear description of the terms clause or account issue.
The Help Centre on site contains published policy articles. Search for the relevant clause or topic before reaching out, as many common questions are answered there.
These terms work alongside our privacy policy to cover how we collect, store and use your account data. Here is what that means in practice across four areas.
We retain your account records — including transaction history and contact details — for as long as your account is active and for the period required by applicable rules in the regions we serve. You can request a copy through the support channel.
We use cookies to keep your session active and to remember your account preferences across visits. You can adjust cookie settings in your browser; disabling certain cookies may affect how the platform functions on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat or email. We will suspend the account while we investigate.
To request a correction to stored data or to ask about how a specific data type is used, contact us via the support email listed in the site footer. Include your account reference and describe the change you need.
These are the questions we receive most often about how the terms and conditions work for your account. Each answer refers to a specific part of the policy above.
We update these terms when our services change. The revised version is posted on this page with an updated date at the top. If you continue to use your account after that date, you have accepted the update. We recommend checking this page periodically.
All wallet transactions processed through your account are covered, including Nagad, Upay and Bank Transfer where those options are available in your region. Third-party wallet providers also apply their own service conditions alongside ours.
Access depends on your local law and the eligible regions we serve at the time. These terms do not override local legal restrictions. If you are unsure whether access is permitted where you are, check the eligibility information in your account or contact support.
Check your wallet history page first — the log shows every transaction with its date and method. If you still believe there is an error, contact our support team with your account reference and the transaction details. We will review our system record and respond.
Submit a closure request through our live chat or support email. We verify your identity and check for any outstanding wallet balance before processing. Once confirmed, the account is closed and data is retained only as required by the applicable rules in your region.
Game studios including CQ9, Pragmatic Play, Habanero, JDB and PlayStar supply game content to our lobby. They operate under their own terms. Our terms govern your account relationship with 99o9 specifically — not the studios' independent obligations.